We are looking for a passionately caring, gritty, customer-oriented problem solver to join our Operations as a Warranty RMA Processing Associate. This team focuses on handling Warranty RMA Support Cases and is responsible for providing quality support for our growing customer base. This customer-facing role exposes you to a variety of complex problems that require deep and detailed investigation and problem-solving. The role will also require you to work with many teams within the company, including but not limited to, Engineering, Product Management, Sales, and Operations - providing opportunities for career growth in a fun, challenging, and fast-paced environment.
Responsibilities
-Process and submit warranty RMAs (Return Merchandise Authorization) with an extremely high rate of accuracy.
-Effectively communicate with internal stakeholders and third parties such as partners and customers regarding warranty RMAs in writing.
-Own each warranty RMA case from initial creation to submission.
-Collaborate with the technical support team to address any case that escapes your area of expertise.
-Work with the leadership team to improve processes.
-Work with the Support, Product, Sales and Operations teams on customer escalations.
-Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
Qualifications
-Takes pride in doing excellent work, and can both teach and learn from those around them.
-Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties.
-Attention to detail.
Nice to Haves
-Experience with SFDC or other like CRMs
Job Type: Contract
Salary: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Preferred)
- Warranty RMA Processing: 1 year (Preferred)
- CRM software: 1 year (Preferred)
Work Location: Remote
$ads={1}
$ads={2}