PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm’s reach. PAI delivers tools and services for ATM portfolio owners & operators—retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs.
Job Title
Cash Operations Specialist
Job Description
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GENERAL SUMMARY:
Cash Operations Specialist – This position is responsible for cash load reconciliation, cash loss reporting, and branch support of vault cash locations. The individual will need to be highly motivated, detail oriented, and experienced with Microsoft Office. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.
ESSENTIAL DUTIES AND TASKS:
- Ensure cash loads occur as scheduled, responsible for the process to escalate and resolve
- Vendor Management
- Track, analyze, and report on cash outages and branch issues
- Review and validate processor claims and ATM shortages
- Update logs, spreadsheets, call tickets and workflows in PAI Reports (PAIR) as required, keeping all statuses as current as possible
- Assist with the bank claims process ensuring claims are organized and updated daily
- Assist with special projects
- Work cross-functionally to identify, track, and resolve breach locations
- Coordinate stolen cash process
- Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES:
The competencies required for success in the Cash Operations Specialist role include:
- Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
- Communication: Is able to verbalize, as well as write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
- Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
- Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
- Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
- Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge—like Internet technology; does well in technical courses and seminars.
MINIMUM QUALIFICATIONS:
- High School Diploma is required
- Associates or Bachelor’s degree preferred
- Experience in the ATM industry very helpful
- Reconciliation experience preferred
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The candidate must be able to pass any required background and social media checks. The candidate must be able to maintain complete confidentiality of any information he/she encounters.
COMPUTER / APPLICATIONS SKILLS:
- Proficiency in Microsoft Office Suite; Outlook, Word and Advanced Excel skills
- Ability to create/maintain Excel spreadsheets containing formulas, pivot tables, v-lookup, graphs, etc.
- Experience with Cash Management Software System(s) preferred
- Must be capable of learning new software and applications
- Basic math skills
WORKING CONDITIONS:
This work is performed in a business office setting. The working environment can be distracting due to noise.
EFFORT:
Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving around the office to address questions and provide coaching. Continuous looking at dual computer screens. Daily contact with management and co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 10 pounds or less, which can be accommodated.
SUPERVISORY / MANAGEMENT DUTIES:
The employee is not responsible for supervising other positions
About PAI
Every employee in our organization has a specific role to play in the delivery of services to our customers and we empower our employees to do what it takes to meet the needs of the customer. Employees have the opportunity to work on a variety of projects and teams, including newly developing products and services, and be at the forefront of the industry. Working at PAI includes having meaningful work, a talented group of peers to partner with and learn from, and a culture that supports development, growth and a bit of fun!
What’s Next?
Thank you for considering PAI, a subsidiary of Brink's, as your next employer. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at PAI. Like our Facebook and Instagram page or follow us on Twitter.
PAI/Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. PAI/Brink’s is also committed to providing a drug free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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