Basic Function
This is a part-time position, remote work from home, MINIMUM OF 20 HOURS/WEEK REQUIRED
The BDC Agent serves as a liaison between automotive dealerships and their customers. You will develop procedures to maximize appointments through the phone or other outside sources. The BDC Associate will assist in multiple areas as needed to ensure our clients receive exceptional service.
Responsibilities
The following duties and responsibilities represent the essential functions of the job. A staff member may be required to perform additional duties, as assigned.
- Answer incoming phone calls from multiple dealerships
- Manage spreadsheets and log information on multiple tabs
- Assist in obtaining basic demographic information about each customer and log that information in our database
- Schedule appointments and send messages for service providers
- Communicate all missed opportunities or escalated calls to upper management
- Work in a team environment to provide customers a top-level experience
- Complete special projects as assigned
Skills
- Outstanding communication skills, both verbal and written
- Enjoy talking on the phone and willingness to help customers
- Basic computer skills and phone etiquette
- Friendly and professional manner
- Strong organizational skills with the ability to multi-task in a fast paced environment
Ideal Work Space
- Must have existing high speed Internet access at home
- USB-Headset required
- Quiet, noise-free home office space, free of distractions
- Computer Specs:
○ 1.4 GHz or higher Intel Core 2 Duo processor or compatible
○ 2 GB of RAM recommended minimum
○ Google Chrome Installed
Education/Training
- High School Diploma or GED equivalent
Experience
- Sales/Call Center/BDC Experience (1+ years preferred)
- Customer/Client Service Experience (1+ years preferred)
- At least 1 year of experience working remotely from home
- Knowledge of Automotive Industry Preferred
Physical Requirements
- Sitting at computer, vision, close-up work, extensive computer work, extensive speaking on the phone
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
Schedule:
- 4 hour shift
- Holidays
- Weekend availability
Experience:
- Customer service: 1 year (Required)
- Remote work at home: 1 year (Required)
- Call Center: 1 year (Required)
Work Location: Remote
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