Job Description
CSR will be responsible for all aspects of customer service inquiries. These include handling overall product and service general inquiries, purchase/reload transaction status inquiries, account inquiries, and all other product and service issues following the company’s terms of service and policies. Here are some of the responsibilities you may have:
- Responding to customer inquiries via live chat or email in a timely and professional manner
- Fully documents customer interactions in real-time
- Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments
- Troubleshooting technical issues and resolving customer complaints
- Identifying opportunities to upsell or cross-sell products and services to customers
- Working collaboratively with technical support team members to resolve more complex issues
- Familiarizes self with new technologies, products, and platforms (product training will be provided from time to time)
- Adhering to company policies and procedures related to customer service, data privacy, and security
Job Requirements
Qualifications:
- Required language(s): must know to speak and write in English and Mandarin
- Candidates must have at least an SPM or diploma certificate
- Strong problem-solving and critical thinking skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Excellent interpersonal skills with a flexible approach to working in a team
- Must be able to work on rotating shifts as needed (weekdays, weekends, and public holidays)
- Ability to work independently with minimal supervision
- Fresh graduates are welcome to apply!
- Knowledge and practical experience of cloud solutions are an added advantage
- Customer service experience in contact center or e-commerce setting is preferred but not always required
Additional Information
Salary Range: RM3,000 - RM3,500
Benefits include:
- EPF
- SOSCO
- Medical benefit
- Transport and shift allowance
- 5 working days
- Office located within a 5-minute walk from Subang Jaya LRT and KTM stations
Skill Level
Salary Range
Big Tree Global Network Sdn. Bhd. is an innovative IDC service provider which focuses on high defense global network infrastructure as well as cloud computing. As a service provider, we offer a powerful and comprehensive solution that can help clients achieve optimal performance, reliability, and scalability for their digital assets.
